Frequently Asked Questions
- What if my e-bike runs out of battery?
Our e-bikes are rated to go 25-45 miles on a full charge. However, riders need to remember that these are bicycles, and some level of effort will be required in order to preserve your battery. Otherwise, we recommend mainly using the pedal assist and gear shifter to optimize the balance between your effort and battery life. If you encounter problems with your e-bike and suspect a battery defect, contact us at the phone number in your confirmation email. If we have other e-bikes available, we may have you switch for another.
- What if I damage the bike?
As part of our waiver, renters agree to pay for all damages incurred during their rental above normal wear and tear.
- Do you have trail maps available?
- What if I get a flat tire?
If you happen to get a flat tire during your rental, contact us at the phone number in your confirmation email and we’ll take care of it.
- Is a helmet included?
Each bike comes with a universal helmet that can be adjusted to fit a variety of heads. This is available to you at no extra charge, though we do charge a $40 replacement fee if a helmet is not returned or is severely damaged.
- Can I rent online or do I have to call?
We recommend online bookings because our bikes rent out quickly, however you can call or come into the office at anytime as well.
- Can we ride on the beach?
No, unfortunately saltwater and sand are a bike’s worst enemy!
- What is your cancellation policy?
We ask that all cancellations be given 48 hrs in advance. Any cancellation 24 hours or less will not be refunded unless due to bad weather.
- Is there any penalty for returning the bikes in late and past our timeframe?
We love our bikes and our customers. We wouldn’t want to choose. But we LOVE our bikes. You will have to pay for the additional time. Seriously, we aren’t trying to hassle you guys. But believe us when we say we really do love our bikes.
- What happens if there is bad weather?
We will offer to reschedule your tour at a later date or time. If that is not an option, then we will provide you with a 100% refund.
- Are there any restrictions for riders?
Before riding, you must listen to the safety and riding instructions. You also must execute the waiver. There is minimum of 16 years of age to ride with a parent’s consent and a 300 pound weight limit for all e-bikes. If parking the e-bike, you MUST lock it up with provided lock set.
Parking is FREE at Chincoteague Bike Shop.